Holiday Inn Express & Suites Colorado Springs North, an IHG Hotel - Colorado Springs, Colorado

Celeste L

Lorenzo (I hope I got his name right) was amazing when my reservation at a different hotel fell through when I tried to check in late at night and there was no one at the front desk. I was exhausted from a long drive and called the next closest hotel (this one) and Lorenzo said there was plenty of space. 8min later I was fully checked into this Holiday Inn Express. He made the process very easy and in fact pleasant! The hotel itself is impressively clean and comfortable, my room had no unpleasant odors.
So glad I ended up staying here vs the original hotel I had booked!! Highly recommend this Holiday Inn Express.

Matthew Todd

While the staff were friendly, their attention to detail and the quality of the rooms are pretty low.

Loose fixtures, leaks in the ceiling, and even some old eye lashes hanging around from a previous visitor. Maybe from the same customer, but there was also loose medication just laying on the floor near the bed. I'm glad I don't have young kids who could have found it and put it in their mouth. The AC in the room barely worked and if we could get it below 73'F, we were doing good.

Most of the breakfast items were cold or were gone with 45 minutes still remaining in the breakfast service times.

Management, please don't scold or question employees the way you did in front of customers - instead pull them quietly to the side before doing so. One employee was doing the best they could given the situation and the perception to your customers in the vicinity was that you didn't care and it wasn't professional. I felt bad for them and any embarrassment you may have caused.

The worst part about this location is the parking lot. If you value your car, do not park here. You WILL end up with damage - we did! Spots are super tight, there's no room for large vehicles, and nobody seems to be able to pull in straight. If you're able to snag one of the 4-5 good spots early, don't leave - you probably won't have anywhere to park when you get back.

My final $0.02 - keep driving a bit longer and skip this Holiday Inn Express.

jm frary

Most of outlets in the room did not have covers. The TV didn't work even after attempt by person on duty. The safe was unusable because someone had left it locked. The pop-up in the sink did not stay shut, making it necessary to clean contacts by putting washcloth over sink drain. This place needs to do a lot deferred maintenance and check rooms before renting them out. But, breakfast was good.

Jon

Pretty disappointed right at check in. Got there at 6 PM and standing at the front desk for a few minutes and no employees in sight. Called the main number and after it rang about 20 times an employee came out from the room adjacent to the front desk and was clearly sleeping. No recognition of rewards member status upon check in. Gym was a mess. Missing ceiling tiles, no towels in there all three days. Dirt from someone coming in with muddy shoes all three days so it was apartment the gym is never cleaned. Breakfast was good. Beds weren’t the comfortable ones that are normally at a Holiday Inn Express. Maybe it was just the room we were in since it was at the end of the hall but there was no hanging space in it and bathroom was a very awkward layout.

Bill Clark

Good chain hotel. Friendly staff. Rooms have been refurbished at some point so everything is fairly clean and modern. Bathroom was a little small, but functional. We had a room with a view. The view is not unobstructed, but the mountains are beautiful.

Gretchen Shelly

The quality and cleanliness of the rooms leave much to be desired. The walls are thin, and the doors don't meet the floor (can you say fire hazard?), which equals noisy rooms. The doors were grimy, too.

No plant based milk either.

The paint job is sloppy, grout on the floors is dirty, the caulking in and around the shower is black in places.

Also, there was only one chair, a desk chair, but no other comfy place to sit.

Blue & Green Traveling Team

Great place for a stay. Breakfast was great and views from the hotel of the mountains, gorgeous! Only complaint are the extremely tight parking and lack of parking available! We had a small car and couldn't get out of our own car! I got out before hubby parked and he parked closer to the other car to be able to get out himself! I recommend this hotel. However, just be mindful of the parking situation!

Jessica De Young

Skip this hotel. Uncleanly, smoky rooms, piles of linens and trash at all times of the day and night, broken facilities, bad breakfast hours, no parking. We arrived late at night around 12:30am for our king room and the room we were assigned (415) smelled SO BADLY of cigarette smoke. We had just signed a waiver in the lobby not even 2 minutes before entering the room saying there was a $300 fine for smoking. We immediately returned to the lobby to let them know that the room was very smokey prior to our stay to make sure we didn’t get fined. We returned to our room and started to get ready for bed but the odor was so bad we decided to ask for a different room, even if it was a downgraded room as long as it didn’t smell so strong. The front desk attendant was very understanding and took $20 off our room for the night and assigned us room 220 instead. It was a queen room but we didn’t know it was going to be a “shared” room with a door to another room inside of it. We decided this was still better than the smoke room. The blinds were completely broken in this room and the layout made no sense (no nightstand on one side of the bed but the room easily could have been a double queen room due to its size). After getting our bags into the room, we went to go park our car. There were NO SPOTS LEFT. the parking behind the building was such a tight lot that many of the cars were double parked just because of how narrow the lines are and how impossible it would be to turn around. Parking at the sister hotel across the lot was also full. Parking in the side lot is labeled as private parking and no hotel guests allowed to park there. Not cool!! Additionally, there were huge piles of towels in the hall, dirty drinking fountain and ice makers, and overflowing trash in multiple different places (see photos). Honorable mention- the breakfast hours here were stuck on a sticky note over the permanent sign as only 6:00-9:30 daily which really put the cherry on top of this rough stay. Skip this one!