Residence Inn Los Angeles Westlake Village - Westlake Village, California

GiggioRoma

Oramai sono anni che fruisco dei Residence Inn della Marriott, con e senza famiglia, anche qui anni addietro. Pur seguendo degli standard di massima non risultano tutti allo stesso livello.||Questo è il peggiore. Simile ad uno vicino NYC dove passai anni addietro; mi feci ridare tutti i soldi!||Ragni in bagno, polvere abbondante, Moquette veramente zozza e maleodorante. Condizionatori troppo rumorosi. Colazione scarsa. Piscina molto sporca senza personale che pulisca, MAI. ||Stanze non rifatte alle 17,30 del pomeriggio. Quando chiamati non pensavano fosse necessario rifare i letti. Personale maleducato. Si salva tale Danielle che almeno comprende delle banali problematiche di spazi fisici non agibili ed incomprimibilità dei corpi solidi. ||Stanze piccole, molto piccole che vengono vendute per suite. ||Per capirci oltre il letto, forse neanche king, non c’è lo spazio per una scarpa. Le valigie non si possono aprire, si lasciano in auto. Stanza da 4 persone con tavolino da 2 ed asciugamani da 2. Forse era una stanza da due !? ||Che tristezza, un livello veramente bassissimo che influenza negativamente, per forza, anche la scelta degli altri Hotel della catena. La Marriott dovrebbe celermente intervenire ……. ||Dimenticavo: connessione wi-fi, anche gratuita per i silver elite come me, spesso assente e “nuova invenzione” dopo pochi minuti di non uso si viene interrotti e così non si ricevono, senza saperlo, email o sms o altro. Una novità, penosa per risparmio e disservizio recato. Non si aggiorna la capacità della rete pur offrendola gratuitamente, inclusa o addirittura a pagamento. Come inserire nel prezzo la colazione e diminuirne il contenuto; o l’idromassaggio per poi non pulirlo !! ||Sono appena stato ad IDAHO FALLS e poi a SALT LAKE CITY, due gioielli per pulizia e cortesia. PALM DESERT un paradiso. Qui una vera mondezza. ||Congrutalazioni Ms PARRISH!

Jewels Fogo

We love it here! Breakfast, “apartment-style” rooms with full kitchen, ample parking, safe location, nice pool and hot tub, delightful garden / courtyard with lounge seating, gas grill, and fire pit, and the friendliest staff! We stayed at a few hotels in the area (including some higher-end brands) when relocating, but we chose to return to and stay for a few weeks at the Residence Inn. We have stayed at other Residence Inn’s before and this one is by far the nicest! Highly recommend for business travel, extended stays, families with kids, and people traveling with dogs.

Justine Nicole Jones

Honestly, I’m kind of surprised that this hotel only has three stars assigned to it because it’s absolutely amazing. I feel like occasionally the front desk person may not be the most exceptionally kind and well-versed in service but they are also scheduled alone during busy times and that can make the most gracious of people overwhelmed. Other than that the hotel itself feels so clean and the studio King is sooo perfect and affordable. We stayed here with our little ones ages 2 and 9 months. They offer a really beautiful breakfast complementary which takes the stress out of traveling with our babies. The breakfast servers are so nice and helpful and they keep the dining room very clean throughout the service. The cooks in the back come out and take such pride in the way they serve their food and help bus. There is absolutely nowhere else I would rather be with my kids.
They responded so promptly to everything we needed. We needed a pack and play there upon arrival, it was there with a sheet. When I requested something we brought to our room they did it as promptly as possible. I was very taken back at how kind the maids were. Two of them brought what we needed to our room and they were so happy and sweet. The ambience is just so comfortable and homey. They have a living room like area in the lobby that we can sit and relax and watch nature documentaries. The patio outside has a very resort like feel the pool is clean. The Jacuzzi is perfect and feels very clean. Overall this is such an amazing hotel. I had to write a review because of how wonderful our experience is. There is $10 a night for parking, but that is nothing, and considering our room was so affordable. It really doesn’t make a big difference to us. Whoever is leading this hotel is obviously doing an incredible job. Keep up with the good work, you guys we will be staying here every time we come to California.

Steve Rodgers

We highly recommend staying here. Mitch the General Manager is awesome to work with! We have stayed here twice this year. The entire staff is so friendly and really goes the extra mile for their guests. Front desk clerk Hailey went above and beyond to help us. Josh at the front desk was so helpful and friendly. We have stayed over a week each time. The all suites hotel is beautiful, good breakfast, good location, updated nice suites and amazing service! We will definitely be coming back again.

Rudy Camacho

I stayed at this hotel last weekend to be close to Calamigos Ranch for a friends wedding. The lobby and the room were both so clean. The service was spectacular and I loved the little market there. Eli and Zach were both amazing and super helpful when I needed something and just made the lobby presence a plus. Thanks for a great experience!

Roman Piskarev

The hotel is clean, but beware the rooms are noisy. The AC unit is located inside the bedroom part and makes loud noises (everyone in our group in multiple rooms complained about that part). Poor design.

Also the hotel is next to the road, so that if your window faces it, there will be more noise

Alan K

My only beef is the breakfast. It's just awful. Eggs jiggle like Jello. Rubbery taste. No home fries or potatoes like years ago. Otherwise, it's just cereal & awful tasting bread/bagels. Coffie is gross. Disappointed at best.
Rest of Hotel is great. Rooms are big, clean, Pool area is really nice and relaxing. Just that Damm awful breakfast.

Alan K

My only beef is the Awful breakfast. Eggs are rubbery hard, Bagels/bread taste awful. Coffee is terrible & don't be late they put everything away immediately at 9:30. Otherwise the rooms are big, clean and quiet. Service was great, Pool area is really nice. but that dam breakfast!