Fairfield Inn & Suites by Marriott Lubbock Southwest - Lubbock, Texas

Robert Williams

Weekend getaway with the wife and some early Christmas shopping. Staff was nice but dismissive of problem with 2nd tv not working in the room. Informed the night clerk on 1st night of stay a tv was not working. She offered another room but who wants to relocate at 9 pm. Said she’d leave a note for maintenance to stop by. Around 3 pm 2nd day, day clerk said no notes from maintenance and they had already left for the day. Said she would notify her supervisor and get back to me. Never happened.

Sam S

As a Titanium Elite member, I was initially satisfied with my stay at the at this Fairfield, but that changed when I stepped into the shower and saw what looked like pubic hair. It was absolutely disgusting and made me question the cleanliness of the entire room. If something that obvious was missed, what else could they have overlooked? It left me with a strong feeling of discomfort and dirtiness. If you’re going to charge over $200 a night, I expect a clean, quality room to back it up. Sadly, quality service and attention to detail are hard to come by these days, and this was disappointing.

Ligia

Room smaller than average in similar price range elsewhere.

Service is sub-par. Forget about Simple requests like extra towels, ‘cuz the reception staff will not be happy (and it shows).

Bring your own shampoo because the bottles on the wall aren’t regularly refilled (even if you asked for that way before checking in.

Will never be back. Already booked another hotel for my next visit in December.

Michelle Orona

Came as part of a wedding party. Got to the room and television would not turn on. Informed the front desk (Lisa) who said the television in our room did not work (so they obviously already knew the television did not work prior to booking us). She said the hotel was booked and we could not have another room. I kindly asked for a discount and was very rudely told no because we had already received the wedding party discount. I asked to speak with the manager and she informed me the manager was out and she was the manager in charge. I asked to speak with someone higher up and again she was very rude. She informed me she would reach out to the higher up manager and would let me know if a discount would be able to be applied. She called 3 minutes later discounting 1 of two nights by $30. Please stay here if you want a room that they know is not fully functional and are incredibly rude! I love Marriott and this could have been handled much more appropriate but I will never be returning!

Update: I asked for another room for the second night stay. That television also did not work and we ended up being placed in a third room. In 2 of the 3 rooms, the bathroom lights did not work. I also spoke with the general manager and here is the summary: this hotel knowingly books it's customers in rooms that are not fully functional with absolutely no notifications or apologies, you will be completely disrespected when inquiring about the room, and the general manager absolutely does not care. We also had 2 other family members of our wedding party who also had issues with Lisa.

Take your business elsewhere.

Traveling Sense

Clean, odor-free, quiet - except that the AC made what sounded like a strange flapping noise in the middle of the night that woke us both up. We skipped breakfast because the oatmeal wasn't prepared. (However, we ate at the Farmhouse Restaurant nearby on Milwaukee Ave - and it was excellent.) The pool was out of service (being filled) the night we arrived and still in the morning. If pool use is important you might want to call before booking.) Staff were friendly and helpful. Would stay at this hotel again.

jules p

This is our second time to stay at this location. It is so close to shopping, Sam's club, and various restaurants. Which is really convenient for us. Along with close to the freeway. Which makes getting to it super easy. Lisa, was up front when we arrived. She was very friendly. Checking in was fast. But once in our room, there was zero toilet paper. But the room was clean. Lots of room. Lots of storage space for our folded clothes as well as our hanging clothes. Breakfast in Saturday was not a good experience. No water is ever served at breakfast. So be sure to bring your own, unless you want to drink orange juice or one of the other juices. It was really crowded. They were having a hard time keeping food out for the guests. Along with using bagged cups (used in the rooms) Which was not good. We just didn't eat. But at breakfast on Monday, it was a lot better. Lots of food. Lots of choices. The 2nd floor ice machine never worked during our 3day stay. So we always had to use the first floor machine. The side door lock, stopped working. Which was useless and didn't help us .
Check out was easy. But hotel added a fee and said it was for incidentals. There are a lot of plugs in the room as well as lots of lighting. Shower stall is big and the shower head was high enough for tall people. There was also shampoo, body wash, and conditioner. No hair dryer, but I had brought my own. A small fridge, and a microwave was a nice added touch. Big desk space. Lots of phone charging plugs. The pool and pool area was nice. Lisa turned on the fireplace for us. So it made sitting outside fun and pretty. Couches, chairs and tables too. We are our breakfast on the patio.

Kid of the World

I got room #128. There is a water heater/fire riser behind the wall, which makes continuous strong and annoying noise, definitely not healthy thing which is going to affect my sleep (((
This room must be discounted

Ragini Parmar-Sell

The only good about this hotel was the location. Extremely disappointing. The bed was so stiff that my husband and I had back pain and neck pain from pillows. After spending over $600 per night, I expected more. A good night's sleep!!

Breakfast was gross. It was cold, there were no eggs, no hash browns, and burnt bacon. The quiche was so cold, that it was not defrosted, it was frozen. I took one bite and spite it out.
Unacceptable...